Cisco Designing Cisco Unified Contact Center Enterprise - 500-440 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which three statements about Courtesy Callback are true? (Choose three.)

A. You can schedule a callback for a specific time. B. Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue. C. Courtesy Callback reduces the time callers have to wait in a queue. D. Courtesy Callback is supported only with Cisco Voice Gateway. E. Courtesy Callback is not allowed with Agent Request API. F. Courtesy Callback does not change the time a customer must wait to be connected to an agent. G. The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback). H. If the caller decides to be called back by the system, they leave their name and the time they want to be callback.

Discussion 0

Correct Answer: C,D,F Vote an answer

Question 2

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

A. 802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding. B. 10/100 NIC speeds are supported. C. Gigabit Ethernet Auto Negotiation is optional for NIC and switch. D. UCS B/C series NIC teaming is supported.

Discussion 0

Correct Answer: C,D Vote an answer

Question 3

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true?
(Choose three.)

A. The high priority queue for the private network should be granted 65 percent of total available bandwidth. B. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary. C. The high priority queue for the private network should be granted 90 percent of total available bandwidth. D. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary. E. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches. F. The high priority queue for the private network should be granted 75 percent of total available bandwidth.

Discussion 0

Correct Answer: B,C,E Vote an answer

Question 4

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

A. real-time data server B. static server C. performance server D. recording server E. administration server F. analytical server

Discussion 0

Correct Answer: A,E Vote an answer

Question 5

To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

A. agent IP phone B. translation pattern C. CTI route point D. route pattern E. translation route

Discussion 0

Correct Answer: C Vote an answer

Question 6

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages?
(Choose three.)

A. service control B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE) C. device and call control D. SIP call control messages E. subscription control F. device and call monitoring

Discussion 0

Correct Answer: B,C,F Vote an answer

Question 7

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A. Add a redundant device pool to the Cisco Unified CallManager Group configuration. B. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone. C. Use an SRST reference in the device pool. D. Add a second TFTP server to the cluster.

Discussion 0

Correct Answer: B Vote an answer

Question 8

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

A. retries, callbacks, pending contacts B. pending contacts, pending callbacks, pending retries C. callbacks, retries, pending contacts D. pending contacts, callbacks, retries

Discussion 0

Correct Answer: C Vote an answer

Question 9

Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode.
The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?

A. 22 invites/sec B. 96 invites/sec C. 88 invites/sec D. 24 invites/sec

Discussion 0

Correct Answer: C Vote an answer