Cisco Administering Cisco Contact Center Enterprise - 500-442 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which server holds the .wav files on a UCCE environment?

A. VXMLGW B. Media Server C. ICM Router D. CVP reporting server

Discussion 0

Correct Answer: B Vote an answer

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Question 2

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A. ICM sends a VRU Label, which prompts a command to CVP B. ICM responds to the Route Request by running a Routing Script. C. ICM sends an Agent Label, which prompts a command to CVP. D. ICM responds to the Route Request by running an Administrative Script.

Discussion 0

Correct Answer: B Vote an answer

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Question 3

What does Precision Routing use to determine if an agent is part of its pool?

A. Attributes B. Teams C. Expressions D. Skills

Discussion 0

Correct Answer: A Vote an answer

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Question 4

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

A. Enable "Require Logout Reason" B. Enable "Require Idle Reason" C. Wrap-up on Outgoing, set to Required D. Wrap-up on Incoming, set to Required

Discussion 0

Correct Answer: B Vote an answer

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Question 5

Which two components must a script be associated with to run? (Choose two.)

A. Dialed Number B. Media Routing Domain C. Call Type D. CED E. Skill Target

Discussion 0

Correct Answer: A,C Vote an answer

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Question 6

Which two steps are required to configure RONA for CCE? (Choose two.)

A. Skill target configuration B. Survivability C. CCE Web Admin D. Scripting logic E. Auto-answer

Discussion 0

Correct Answer: A,D Vote an answer

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Question 7

Which user role must be assigned to the ToExtVXML variable in the ICM script?

A. Internet ScriptEditor Role B. Agent Admin Role C. Config Manager Role D. ICM Script Admin Role

Discussion 0

Correct Answer: D Vote an answer

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