Cisco Advanced Administration and Reporting of Contact Center Enterprise - 500-443 FREE EXAM DUMPS QUESTIONS & ANSWERS

A. Call routes B. Extended Call Variable C. User D. Skill Groups E. Call Type

A. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked. B. The correct call route is configured through the Call Manager server. C. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR. D. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked. E. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

A. The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page. B. There is a limited view of activities based on agent size. C. The default user is defined upon installation of software and can be used to login to either page initially to perform the integration. D. The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page. E. The "Admin* page or OAMP site is used for the daily "admin.'

A. VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node. B. VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller. C. Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application. D. The project is built using Call Studio. E. The project is built using WB.

A. communicates with the public network B. keeps each side of the duplex pair in sync C. replicates data from PG to Router D. provides configuration updates from Logger to AW

A. Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a
2K deployment model only. B. PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not. C. CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not D. Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller

A. 6 B. 7 C. 8 D. 5