Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise - 500-450 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

In the Cisco UCCE with CVP centralized deployment with single data center, which statement about how to increase the CVP availability is true?

A. Deploy CVP with N:N redundancy. B. Must have SIP Proxy server to pass messages between the gateways and the CVP servers. C. Deploy CVP with N+1 redundancy. D. Deploy CVP standalone to handle downtime.

Discussion 0

Correct Answer: C Vote an answer

Question 2

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292. B. As an option, set the dial plan with 9191*. C. The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100. D. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end. E. As an option, set the dial plan with 9292*. F. The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200.

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 3

Which two statements about Precision Queues are true? (Choose two.)

A. At least on step must be configured for a Precision Queue. B. A Wait Time may be configured in any step except for the last step. C. A Consider If statement may be configured in any step. D. Precision Queues can be configured for usage in agent-based inbound campaigns. E. Either Skill Groups or Precision Queues must be utilized within an instance ?not both.

Discussion 0

Correct Answer: A,B Vote an answer

Question 4

Which option describes how many reason codes you can assign across all teams using Cisco Finesse?

A. There is no limit. You can assign as many reason codes as you like. B. 50 sign-out reason codes and 50 not ready reason codes for a total of 100. C. 100 sign-out reason codes and 100 not ready reason codes for a total of 200. D. A total of 100 sign-out reason codes and not ready reason codes.

Discussion 0

Correct Answer: C Vote an answer

Question 5

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

A. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively. B. Phone IPv6 feature is enabled. C. Phone Join Across Lines feature is enabled. D. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role. E. MAC address of the phone not associated with PG user.

Discussion 0

Correct Answer: C Vote an answer

Question 6

In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

A. mds B. ccagent C. opc D. router

Discussion 0

Correct Answer: A Vote an answer

Question 7

Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

A. You cannot enable hyper-threading at the hypervisor level. B. You can enable hyper-threading at the hypervisor level. C. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM. D. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM. E. You can enable hyper-threading at the Guest OS level.

Discussion 0

Correct Answer: A,E Vote an answer

Question 8

Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server.
Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000. B. A network VRU should be configured with a label of maximum length 10 digits. C. A VRU PG peripheral should be configured with a peripheral ID of 5000. D. A PG explorer peripheral should be configured with a peripheral ID of 200. E. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.

Discussion 0

Correct Answer: B,E Vote an answer