Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise - 600-460 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

A. The system continues to operate but with only one call router in simplex mode. B. The private network data is rerouted automatically over the visible network. C. Both call routers go active and attempt to split the system until the private network is restored. D. The system stops routing calls because it cannot function without a private network.

Discussion 0

Correct Answer: A Vote an answer

Question 2

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

A. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse. B. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team. C. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse. D. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.

Discussion 0

Correct Answer: C Vote an answer

Question 3

In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

A. controls a percentage of agents to be used in a campaign skill group B. reserves agents for specific outbound campaign C. transfers a call to IVR as a part of IVR campaign D. transfers a call to IVR or Non-IVR for Answering Machine or abandon calls E. enables and disables skill groups for an outbound campaign

Discussion 0

Correct Answer: A,E Vote an answer

Question 4

Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?

A. user.microapp.input_type B. user.microapp.server_info C. user.microapp.error_code D. user.microapp.FromExtVXML

Discussion 0

Correct Answer: C Vote an answer

Question 5

Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?

A. dumplog router <options..> B. showlogs rtr <options..> C. viewlogs rtr <options..> D. dumplog rtr <options..>

Discussion 0

Correct Answer: D Vote an answer

Question 6

Refer to the exhibit.

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

A. dial peer configured for survey DN B. dialed number configured for UCCE scripts C. route pattern configured for survey DN D. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts E. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

Discussion 0

Correct Answer: B Vote an answer

Question 7

Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

A. The Cisco Unified CVP server is running on temporary licenses. B. The call type is not mapped to the Cisco Unified ICM script. C. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway. D. The VXML application is not deployed to the CVP servers.

Discussion 0

Correct Answer: C Vote an answer