642-162 Exam Dumps
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| Certification Provider: | Cisco |
|---|---|
| Exam Code / Number: | 642-162 |
| Exam Name: | IP Contact Center Express Implementation Exam |
| Exam Questions: | 70 |
| Last Updated: | Jul 25, 2026 |
| Corresponding Certification: | IP Communications |
(277 Up Votes)Cisco 642-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installing and Configuring IPCC Express | 40% | - Software and Hardware Installation - Configuring IP IVR and Call Flows - Initial Setup and Integration with CUCM - Provisioning Agents, Users and Resources |
| Topic 2: Designing IPCC Express System | 30% | - Requirements Gathering and Capacity Planning - Feature Selection and Solution Sizing - Deployment Architecture and Design |
| Topic 3: Operating and Maintaining IPCC Express | 20% | - License Management and Upgrades - System Monitoring and Reporting - Backup and Restore Procedures |
| Topic 4: Troubleshooting IPCC Express | 10% | - Common Issues and Diagnostic Tools - Integration and Connectivity Issues - Call Flow and Application Troubleshooting |