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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Which Cisco Unified Communications Manager troubleshooting tool can be used to look at detailed specific events, such as dial plan digit analysis, as they die happening?

A) RTMT performance log viewer
B) syslog output
C) Cisco Unified Communications Manager alerts
D) RTMT real-time trace
E) Cisco Unified Dialed Number Analyzer
F) traceroutes

2. Refer to the exhibit.

Phones of branch users are not registering to the headquarters Cisco Unified Communications Manager of 10.10.10.100.
Which action fixes the registration of the branch phones?

A) Remove the option 150 command.
B) Change the default-router and network dhcp command setting.
C) Add the command ip dhcp excluded-address 10.1.1.1 10.1.1.100.
D) Add the command telephony-service and configure Cisco Unified Communications Manager Express to the existing configuration.

3. Your company has a centralized IP Telephony system and branch offices in eight major cities. The manager of your company help desk recently published local access numbers for external customers to reduce the costs associated with your company's toll-free 800 service. However, when customers call the new local numbers they hear a reorder tone instead of your centralized IVR.
What is the best solution to this issue?

A) Increase the number of ports in the centralized IVR.
B) Deploy Cisco Unified IP IVRs at each remote location.
C) Deploy transcoders at the central location.
D) Deploy transcoders at each remote location.

4. Upon completion of a failover task you notice that all the CTI devices are still pointing to the backup server rather than the primary server. How should you resolve this issue?

A) Stop the CTI Manager Service on the Secondary server so that all devices using CTI register with the primary.
B) Restart the subscriber with the CTI Manager Service on the secondary.
C) Stop the CTI Manager Service on the Primary server so that all devices using CTI stay registered with the primary CTI server.
D) Do nothing and wait for the next failover assuming this will revert back to the primary CTI server.

5. You are a network technician with many years' experience. Many users complain that they can hear echo when their calls go out an H.323 gateway. You have made some testing for the gateway and have changed the configuration. So the ERL level turns to be 6 dB. Furthermore, the echo-cancel coverage value is raised to 64 ms. Please choose the effect on the voice quality after this modification.

A) Consonants will be chopped by the echo canceller.
B) The ends of sentences will be chopped by the echo canceller.
C) The echo canceller will take 2-3 seconds longer to converge at the beginning of the call.
D) The increase in echo-cancel coverage will have no effect on voice quality.

Solutions: