Cisco CRM Express for Account Managers 646-096 Certified Exam Dumps

646-096 Exam Dumps

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Certification Provider:	Cisco
Exam Code / Number:	646-096
Exam Name:	CRM Express for Account Managers
Exam Questions:	51
Last Updated:	Jun 07, 2026
Corresponding Certification:	Others

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Cisco 646-096 Exam Syllabus Topics:

Section	Objectives
Topic 1: Deployment and Configuration Fundamentals	- Installation Topics 1. Installing CRM Express components 2. Configuring connectors and client setups
Topic 2: CRM Express Solution Overview	- Solution Purpose and Benefits 1. Business value for account managers 2. Role of CRM Express in Cisco environments
Topic 3: Cisco CallManager Express and CRM Integration	- Integration Components 1. Cisco CRM Communications Connector 2. Microsoft CRM integration basics
Topic 4: CRM Features and Capabilities	- Feature Use Cases 1. Opportunity management basics 2. Tracking customer interactions