820-602 Exam Dumps
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| Certification Provider: | Cisco |
|---|---|
| Exam Code / Number: | 820-602 |
| Exam Name: | Cisco Customer Success Manager |
| Exam Questions: | 0 |
| Corresponding Certification: | Cisco Certification |
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Cisco 820-602 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Benchmarking & Application | 28% | - Interpret and apply a gap analysis to identify impact on customer outcomes - Identify the barriers to achieving the desired business outcome - Develop actionable steps based on organizational readiness assessment - Interpret and apply market research information to evaluate a customer's success plan - Interpret and apply customer data to drive adoption, identify expansion opportunities, and increase retention - Compare and contrast case study and use case |
| Discovery | 28% | - Identify the key components of a customer use case - Identify the key components of an organization's culture - Identify the key elements of process improvement needed for customer success - Describe the key elements to transition the customer from current state to future state - Describe the relationship between customer's policies, governance, and the adoption strategy - Validate the customer's desired outcome based on information obtained from key stakeholders - Compare and contrast stakeholder analysis, stakeholder map, and stakeholder management |