Cisco Customer Success Manager - 820-605 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

What are the two expected outcomes of the customer onboard stage? (Choose two.)

A. network diagrams provided B. training sessions for end users planned C. business outcomes with KPI metrics identified D. stakeholders identified E. opportunities for advocacy shared

Discussion 0

Correct Answer: C,D Vote an answer

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Question 2

Which Customer Success activity is critical from the supplier perspective?

A. listening carefully to the customer's feedback and taking actions so the company's solutions can be improved B. driving full adoption of the company's technology across all supported solutions C. ensuring the customer has a success plan and is achieving each milestone in a timely manner D. identifying opportunities for sales expansion

Discussion 0

Correct Answer: B Vote an answer

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Question 3

Which two elements are used to track and measure as key performance indicators? (Choose two.)

A. strategizing B. scoping C. leading D. lagging E. learning

Discussion 0

Correct Answer: C,D Vote an answer

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Question 4

Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)

A. increased hours of operation B. speed to resolution of service requests C. upgrading to the latest version of the software D. quality of service performance data E. customer sentiment

Discussion 0

Correct Answer: B,D Vote an answer

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Question 5

How should a Customer Success Manager resolve a customer's skill gap for a new product?

A. Create a blog post to publish on the company's engineering community website B. Deliver skills required by role with associated training for the product C. Email a technical material link to customer stakeholders D. Allow the customer time to initiate action to address skill gaps on their terms

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Correct Answer: B Vote an answer

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Question 6

What should be the primary source of information about a customer's current adoption barriers?

A. insight from the account team B. current industry trends C. customer strategic goals D. bill of materials

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Correct Answer: C Vote an answer

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Question 7

A Customer Success Manager (CSM) is in a discovery session with customer leadership and explains elements to take them through the adoption journey for new solution implementation. Which information must the CSM understand from the leadership for a successful deployment journey?

A. the number of deployed solutions at the customer's site B. which KPIs are important to impact C. company's position with competition D. plans for renewal of the adopted solution

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Correct Answer: B Vote an answer

Question 8

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A. sales account plan B. detailed contract inventory C. support tickets reports and diagnostic information D. questions to validate the interpreted analytical data E. customer annual report and quarterly business reviews

Discussion 0

Correct Answer: C,E Vote an answer

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