EXIN ITIL Foundation (syllabus 2011) - EX0-117 FREE EXAM DUMPS QUESTIONS & ANSWERS
From the perspective of the service provider, who is the person or group that agrees their service targets?
Correct Answer: A
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Which one of the following do major incidents require?
Correct Answer: B
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Which of the following options is a hierarchy that is used in knowledge management?
Correct Answer: C
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Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
Correct Answer: B
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Which of the following statement about the service owner is INCORRECT?
Correct Answer: A
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What is the name of the group that should review changes that must be implemented faster than the normal change process?
Correct Answer: D
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Availability management is directly responsible for the availability of which of the following?
Correct Answer: A
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Which of the following is the correct definition of an outcome?
Correct Answer: B
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Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels
Correct Answer: B
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Which one of the following activities does application management perform?
Correct Answer: C
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