EXIN ITIL Foundation - ITIL-F FREE EXAM DUMPS QUESTIONS & ANSWERS
Which process will regularly analyze incident data to identify discernible trends?
Correct Answer: D
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Which areas of service management can benefit from automation?
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring
Correct Answer: A
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Which one of the following is the BEST definition of reliability?
Correct Answer: A
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Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Correct Answer: A
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Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
Correct Answer: A
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Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
Correct Answer: A
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Access management is closely related to which other process?
Correct Answer: C
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