EXIN ITIL Foundation (V4) ITIL Certified Exam Dumps

ITIL Exam Dumps

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Certification Provider: EXIN
Exam Code / Number: ITIL
Exam Name: ITIL Foundation (V4)
Exam Questions: 505
Last Updated: Jun 22, 2026
Corresponding Certification: Exin Certification

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EXIN ITIL Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Key Concepts of Service Management12%- Stakeholders: customers, users, sponsors, providers
- Value, value co-creation, service, service management
- Products and services, service offerings
Topic 2: ITIL Management Practices17%- General management practices
  • 1. Relationship management
    • 2. Continual improvement
      • 3. Information security management
        - Service management practices
        • 1. Incident management
          • 2. Problem management
            • 3. Service level management
              - Technical management practices
              • 1. Deployment management
                • 2. Release management
                  Topic 3: Guiding Principles18%- Keep it simple and practical
                  - Focus on value
                  - Progress iteratively with feedback
                  - Think and work holistically
                  - Start where you are
                  - Collaborate and promote visibility
                  - Optimize and automate
                  Topic 4: ITIL Service Value System20%- Continual improvement
                  - Guiding principles
                  - Governance
                  - Service value chain
                  - Practices
                  Topic 5: Four Dimensions of Service Management18%- Organizations and people
                  - Value streams and processes
                  - Information and technology
                  - Partners and suppliers
                  Topic 6: Service Value Chain Activities15%- Plan
                  - Design and transition
                  - Engage
                  - Deliver and support
                  - Improve
                  - Obtain/build


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