EXIN ITIL 4 Foundation - ITILFNDv4 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A. defined B. rewarded C. measured D. managed

Discussion 0

Correct Answer: D Vote an answer

Question 2

Which of the following statements about change authorization is CORRECT?

A. Ensuring that changes are authorized after their deployment is done by the change authority B. The change type and model is the basis for assigning the change authority C. Every time a standard change is requested a change authority is assigned D. The technician making an emergency change can authorize such changes

Discussion 0

Correct Answer: B Vote an answer

Question 3

Which of the following terms is more suitable to describe the functionality of a service?

A. Utility B. Output C. Warranty D. Outcome

Discussion 0

Correct Answer: A Vote an answer

Question 4

What is typically needed to assign complex incidents to support groups?

A. A self-help tool B. A change schedule C. The incident priority D. The incident category

Discussion 0

Correct Answer: D Vote an answer

Question 5

Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A. A change model B. An emergency change C. A standard change D. A normal change

Discussion 0

Correct Answer: C Vote an answer

Question 6

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A. Change enablement B. Service level management C. Problem management D. Service request management

Discussion 0

Correct Answer: B Vote an answer

Question 7

What is the MOST LIKELY reason that incident management would need a temporary team to work together?

A. To resolve a complex or major incident B. To escalate an incident to a supplier or partner C. So customers and users are provided with timely updates D. So users can resolve their own incidents with self-help

Discussion 0

Correct Answer: A Vote an answer

Question 8

Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. services B. organizations C. relationships D. outcomes

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 9

Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A. Understanding stakeholder needs B. Ensuring service components are available C. Meeting stakeholder expectations D. Understanding the organization's vision

Discussion 0

Correct Answer: C Vote an answer

Question 10

Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A. Perform baseline assessments B. Execute improvement actions C. Evaluate measurements and metrics D. Define measurable targets

Discussion 0

Correct Answer: C Vote an answer

Question 11

How do 'continual improvement registers' help to create value?

A. By assigning change authorities for change requests B. By documenting all improvement ideas in a single place C. By monitoring achievement against service level targets D. By making improvements visible

Discussion 0

Correct Answer: B Vote an answer

Question 12

What is the purpose of the 'incident management' practice?

A. To support the agreed service quality by effective handling of all agreed user-initiated service requests B. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents C. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible D. To capture demand for incident resolution and service requests

Discussion 0

Correct Answer: C Vote an answer

Question 13

Which statement about the purpose of the Monitoring and event management practice is TRUE?

A. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner B. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible C. Systematically observe services and service components, and record and report selected changes of state identified as events D. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule

Discussion 0

Correct Answer: C Vote an answer