ITILSC-OSA Exam Dumps

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Certification Provider:	EXIN
Exam Code / Number:	ITILSC-OSA
Exam Name:	ITIL Service Capability Operational Support and Analysis Exam
Exam Questions:	26
Last Updated:	Jun 20, 2026
Corresponding Certification:	ITIL OSA

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EXIN ITILSC-OSA Exam Syllabus Topics:

Topic	Details
Topic 1	The Event Management Process Inclusive Of Its Design Strategy The Benefits And Business Value That Can Be Gained From Event Management
Topic 2	Activities And Operation Including Its Organizational Structure Interpretation And Analysis Of Service Desk Principles
Topic 3	Interpretation And Analysis Of Incident Management Principles Activities And Operation Including Its Organizational Structure
Topic 4	The Service Desk Validation Components And Activities The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
Topic 5	Activities And Operation Including Its Organizational Structure Interpretation And Analysis Of Access Management Principles
Topic 6	Interpretation And Analysis Of Event Management Principles Activities And Operation Including Its Organizational Structure
Topic 7	Full Understanding Of Operational Support And Analysis (OSA) Terms And Core Concepts
Topic 8	Activities And Operation Including Its Organizational Structure Interpretation And Analysis Of Problem Management Principles
Topic 9	Interpretation And Analysis Of OSA Principles Inclusive Of Design Strategy, Objectives, Components,Activities
Topic 10	The Value To The Business Of OSA Activities The Lifecycle Within The OSA Context Optimizing Service Operation Performance

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam

PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam validate the Candidates working knowledge of OSA to enable event, incident, request, problem, access, technical, IT operations and application management. It also tests the Candidates have the ability to manage the everyday operation of IT services. Candidate must have a strong understanding to implement the ITIL processes that will help them to deliver and support services to customers.

The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.