ITSM18F Exam Dumps
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 ITSM18F real exam questions and online practice test engine by FreeCram. Try ITSM18F exam questions for free. You can also download a free demo of the ITSM18F exam PDF version.
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| Certification Provider: | EXIN |
|---|---|
| Exam Code / Number: | ITSM18F |
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Questions: | 0 |
| Corresponding Certification: | Exin Certification |
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EXIN ITSM18F certification is widely recognized by organizations across the globe. It is a testament to the candidate's knowledge and skills in IT Service Management and can help them stand out in a competitive job market. Additionally, the certification can lead to better job opportunities and higher salaries.
EXIN ITSM18F exam covers five key areas of IT service management, including the service management system, service delivery processes, relationship processes, resolution processes, and control processes. Upon passing the exam, candidates will have a deep understanding of these areas and be able to apply them to improve IT service delivery in any organization. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification is valid for life and is recognized globally, making it an excellent investment for IT professionals looking to enhance their career prospects.
EXIN ITSM18F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 50% | - Service portfolio processes - Continual improvement - Relationship and agreement processes - Service design, build and transition processes - Service assurance and performance evaluation - Supply and demand management processes - Resolution and fulfilment processes |
| Topic 2: Service Management System (SMS) | 35% | - Documented information and resource management - SMS principles and requirements - Leadership, roles and responsibilities - Risk-based thinking and planning |
| Topic 3: Introduction to IT Service Management | 15% | - Basic concepts of service management - Relationship between IT services and business objectives - Purpose and benefits of ISO/IEC 20000 |