EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 - ITSM20FB FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

What would increase the amount of detail in the Configuration Management Database (CMDB)?

A. Increasing the scope of the CMDB B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB C. Increasing the number of records in the CMDB D. Increasing the use of the CMDB

Discussion 0

Correct Answer: B Vote an answer

Question 2

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

A. Release management B. Capacity management C. Information security management D. Incident management

Discussion 0

Correct Answer: C Vote an answer

Question 3

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?

A. Error Control B. Identification of root causes C. Proactive Problem Management D. Problem Control

Discussion 0

Correct Answer: C Vote an answer

Question 4

What may define the scope of Service Management in the Service Management plan?

A. the size of the infrastructure B. the number of staff C. the location of the services D. the specific processes undertaken

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Correct Answer: C Vote an answer

Question 5

A company decides to apply the principle of continual improvement. Which action would result from this decision?

A. Analyze and evaluate the existing situation to identify areas for improvement B. Start an internal service organization evaluation C. Review the Service Management System at least annual D. Analyze customer satisfaction and identify resulting actions

Discussion 0

Correct Answer: A Vote an answer

Question 6

When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management (SLM) require input?

A. IT Service Continuity Management B. Capacity Management Financial C. Availability Management D. Management for IT Services

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Correct Answer: B Vote an answer

Question 7

When improving the IT Service Management system, what needs to be considered to ensure on- going compliance with the service provider's corporate objectives / requirements?

A. A competitor's process management system B. The budget available to Human Resources C. The time to update the process documentation D. Any standards defined by the company itself

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Correct Answer: D Vote an answer

Question 8

When can the building and testing of a Change begin?

A. As soon as the Request for Change (RFC) has been formally authorized B. As soon as the Request for Change (RFC) has been classified C. As soon as the impact analysis has been discussed by the members of the Change Advisory Board D. As soon as there is a correct network plan for the change

Discussion 0

Correct Answer: A Vote an answer