EXIN SIAM Professional - SIAMP FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

OUTSCO is in the final 12 months of their contract with ZYXUK, but they would like to be part of the new SIAM model. However, the quality and performance of services ZYXUK receives from OUTSCO is decreasing In the new SIAM model, service credits will apply to all service providers ZYXUK has never applied service credits to OUTSCO before What is the best way to increase the performance of OUTSCO?

A. Appoint a ZYXUK project manager to take ownership for resolving the provider s performance issues B. Apply service credits for the breached SLAs, even though service credits were not previously applied C. Hold reviews between OUTSCO and the ZYXUK service delivery managers to address causes of failure D. Make ZYXUK develop an improvement plan with target dates and measures for OUTSCO to follow

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 2

ZYXS service management currently operates a Change Approval Forum (CAF): which is chaired by the ZYXS Service Management and Service Desk Lead, and is meant to be attended by user representatives from each ZYX company.
-In the new SIAM model ZYX is considering using SIAMRUS as the service integrator
-ZYX plans to keep all current service providers, renegotiating and extending contracts where necessary.
-OUTSCO will continue to provide the services for users in ZYXUK
-ZYXS, ZYXD, and the application development team from ZYXUK will become internal service providers The SIAMRUS SIAM model includes a process model for change management. In this model. SIAMRUS will hold an Integrated Change Advisory Board (ICAB) meeting every two weeks, where proposed changes to the services and systems will be reviewed before approval SIAMRUS will mandate the use of their change management toolset by all service providers The CIO is concerned that some of the current service providers may not comply with the SIAMRUS process model for change management Which organizations are most likely to not comply and why?

A. ZYXS, because their Service Management and Service Desk Leadis the chair of the current ZYXS CAF B. OUTSCO, because they use a commodity cloud-based service to monitor the ZYXUK networks and infrastructure C. CADSCO, FIELD$CO and MAIL$CO. because commodity service providers provide services to multiple customers D. ZYXUK, because there is no need for the development team to attend the ICAB as they are an internal service provider

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 3

The SIAM strategy for ZYX has been agreed:
-There will be a mix of new service providers and continuing existing service providers
-An external service integrator will be appointed
-ZYXS will provide the service desk.
-An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):
-continuing service providers
-the service integrator
-new service providers
In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

A. All parties at the same time B. First the service integrator, then the new service provider, and the continuing service providers last C. First the continuing service providers, then the service integrator and the new service providers last D. First the service integrator, then both continuing and new service providers at the same time

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 4

ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem.
Considering ZYXS, which factor is most critical to the success of SIAM?

A. Clearly defined roles and responsibilities B. A service agreement between ZYXH and ZYXD C. Management of process outcomes instead of activities D. Well-conceived SIAM strategy

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 5

ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers.
In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?

A. A major predicted cost relates to BANKSCO. Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSCO. This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model B. The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers.This will assist in controlling costs C. Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training. D. Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces the scale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 6

The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy.
This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.
What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

A. Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy B. Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced C. Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it D. Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).