ISO2018LA Exam Dumps
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| Certification Provider: | GAQM |
|---|---|
| Exam Code / Number: | ISO2018LA |
| Exam Name: | ISO/IEC 20000-1:2018 - Certified Lead Auditor |
| Exam Questions: | 0 |
| Corresponding Certification: | GAQM: ISO |
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GAQM ISO2018LA certification exam is an important certification for IT service management professionals who are seeking to advance their careers and prove their proficiency in auditing IT service management systems according to the ISO/IEC 20000-1:2018 standard. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification exam provides a comprehensive assessment of the candidates' knowledge and skills, and it is recognized globally as a valuable credential in the IT service management industry.
GAQM ISO2018LA certification exam is a high-level certification that is designed to help professionals gain expertise in implementing, auditing, and managing an IT service management system based on the ISO/IEC 20000-1:2018 standard. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is suitable for IT service management professionals, consultants, and auditors, who are interested in expanding their knowledge and skills in auditing IT service management systems.
GAQM ISO2018LA (ISO/IEC 20000-1:2018 - Certified Lead Auditor) Certification Exam is an internationally recognized certification program designed for IT professionals who want to enhance their skills and knowledge in auditing and managing IT service management systems. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification validates that the candidate has the expertise to plan and conduct IT service management audits based on the requirements of the ISO/IEC 20000-1:2018 standard.
GAQM ISO2018LA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Conducting the ISO/IEC 20000 Audit | 25% | - Follow-up on corrective actions - Audit reporting and conclusion - Identifying nonconformities and observations - Audit planning and preparation - On-site audit activities, evidence gathering |
| Topic 2: Auditing Principles & ISO 19011 Guidelines | 20% | - Audit principles, independence, evidence-based approach - Audit program management - Roles and responsibilities of lead auditor and audit team |
| Topic 3: SMS Requirements | 35% | - Leadership and commitment - Performance evaluation: monitoring, internal audit, management review - Continual improvement - Operation and service delivery processes - Planning and risk management - Support: resources, competence, documentation - Context of the organization |
| Topic 4: Fundamentals of ISO/IEC 20000-1:2018 | 20% | - Concepts and scope of service management systems (SMS) - Relationship with other standards (ISO 19011, ISO 9001, ITIL) - Structure and key terms of ISO/IEC 20000-1:2018 |