Genesys Cloud Certified Professional - Contact Center Administration - GCP-GC-ADM FREE EXAM DUMPS QUESTIONS & ANSWERS

A. Scoring B. Calibration C. Monitoring D. Evaluation

A. Cloud B. AWS Cloud C. Recording Management D. Web Service

A. Create a new Group and assign the necessary permissions to the group B. Create or modify a workgroup to meet your needs C. Create a new Role and assign the necessary permissions to that role D. Copy an existing role then add the necessary permissions to meet your needs

A. Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction B. So that skills can have a more granular competency rating than languages C. So that an agent with a skill can receive an interaction regardless of the language requirement D. So that an agent with a language capability can receive an interaction regardless of the skill requirement

A. The mappings allow you to associate wrap-up codes to specific campaigns B. The mappings allow you to associate some behavior with the wrap-up code, such as callback time C. The mappings allow you to associate wrap-up codes to specific queues D. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

A. They are in the DNC list B. The call went unanswered C. Unable to reach the customer D. The telephone number is wrong

A. Time period B. Recurrences C. Start Time D. Time zone E. Custom Date Range