Genesys Cloud Certified Professional - Implementation - GCP-GC-IMP FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A. Add meaningful tags to the document. B. Add a priority of "high" to this document. C. Number the documents in such a way that this one appears at the top of the list. D. Make sure you name the document in a way that is easy to search for.

Discussion 0

Correct Answer: A Vote an answer

Question 2

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A. IP Phone Templates B. Base Settings C. Managed IP Phones D. Default Station configuration

Discussion 0

Correct Answer: B Vote an answer

Question 3

You must work closely with before completing configurations for external SIP trunks.

A. Your carrier B. Your designated contact C. Genesys D. The Resource Center

Discussion 0

Correct Answer: A Vote an answer

Question 4

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A. Use the built-in Dialpad. B. Use the .NET Client. C. Use the Call History. D. Use the Make Call button.

Discussion 0

Correct Answer: A,C Vote an answer

Question 5

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A. The education information can be verified against the human resources database. B. The profile information can be used to keep LinkedIn information updated. C. When employees have free time, they can review biographies of their peers. D. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

Discussion 0

Correct Answer: D Vote an answer

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Question 6

You can select multiple files to upload into a workspace in the Documents feature.

A. True B. False

Discussion 0

Correct Answer: A Vote an answer