Genesys Cloud Certified Professional - Reporting and Analytics - GCP-GC-REP FREE EXAM DUMPS QUESTIONS & ANSWERS]

Genesys Cloud Certified Professional - Reporting and Analytics - GCP-GC-REP FREE EXAM DUMPS QUESTIONS & ANSWERS

Question 1

What is the maximum limit for creating performance dashboards for private users?

A. 20 B. 10 C. 25 D. 15

Discussion 0

Correct Answer: A Vote an answer

Question 2

Which definition matches the performance and activity views for Queues?

A. Used to view historical data only. B. Used to monitor real-time contact center metrics. C. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents. D. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW. E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Discussion 0

Correct Answer: E Vote an answer

Question 3

After Call Work for callback interactions is always .

A. Two B. One C. Based on the agent status D. Zero

Discussion 0

Correct Answer: D Vote an answer

Question 4

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

A. Avg Handler B. Service Level% C. Offer D. Transfer E. Avg Wait F. Hold G. Answer% H. ASA

Discussion 0

Correct Answer: B,C,E,G,H Vote an answer