Genesys Cloud CX Certified Professional - Consolidated - GCP-GCX FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously

A. 8 B. 14 C. 10 D. 12

Discussion 0

Correct Answer: D Vote an answer

Question 2

What is the correct statement about Divisions?

A. Transactional objects (Interactions) are not division-aware. B. A User can belong to only one Division, but can access as many division as needed. C. Users can only access the Division they belong to. D. A user can belong to more man one Division

Discussion 0

Correct Answer: B Vote an answer

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Question 3

Which protocol is used to transport digitized audio?

A. TLS B. SIP over UDP C. RTP over UDP D. TCP

Discussion 0

Correct Answer: C Vote an answer

Question 4

Where are Genesys Cloud CX call recordings stored by default?

A. Cloud B. AWS Cloud C. Edges D. Web Service

Discussion 0

Correct Answer: B Vote an answer

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Question 5

Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

A. Genesys Cloud CX Workforce Management B. Genesys Cloud CX API C. Genesys Cloud CX Reporting and Analytics D. Genesys Cloud CX Architect

Discussion 0

Correct Answer: A Vote an answer

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Question 6

Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

A. It provides core telephony services. B. It provides for the integration of Active Directory, SharePoint, and other third-party data. C. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems. D. It operates as a provisioning server, media server, SIP proxy, and SIP gateway. E. It manages the Genesys Cloud CX platform services.

Discussion 0

Correct Answer: A,C,D Vote an answer

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Question 7

_________ binds the numbering plan with the trunk.

A. Edge B. Outbound route C. Inbound route D. Edge Group

Discussion 0

Correct Answer: B Vote an answer

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Question 8

You can add more than one outbound route to the contact center.

A. True B. False

Discussion 0

Correct Answer: A Vote an answer

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Question 9

Select all the question types available while creating an Evaluation Form. (Choose three.)

A. Multiple Choice B. Yes/No C. Fill in the blank D. Range E. Multiple Response

Discussion 0

Correct Answer: A,B,D Vote an answer

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Question 10

Which of the following Edge features provides client and server-side call matching?

A. Call broker B. SIP gateway C. SIP proxy D. Media server

Discussion 0

Correct Answer: A Vote an answer

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