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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. An action map can only be active on a single webpage at a time.
(True/False)
Response:

A) True
B) False

2. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

A) Set clear priority rankings
B) Assign all to the same segment
C) Add routing script overrides
D) Avoid overlapping targeting rules

3. Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

A) Email-to-Fax
B) Direct FTP engagement
C) PSTN call routing
D) Web chat via Messenger

4. Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:

A) Web engagement to agent chat
B) Page view to content offer
C) Database event to WFM rule
D) Phone queue transfer to outbound fax

5. Running a benefit assessment incurs no cost.
(True/False)
Response:

A) True
B) False

Solutions: