Genesys Cloud CX: Architect Certification - GCX-ARC FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

A. True B. False

Discussion 0

Correct Answer: A Vote an answer

Question 2

Which variable's value indicates whether the flow is running in debug mode?

A. Flow.IsDebug B. Flow.Version C. Flow.IsTest

Discussion 0

Correct Answer: A Vote an answer

Question 3

Which of the following components can be configured to read and write data from a CRM?

A. Call Data Action B. Set UUI Data C. Get Participant Data D. Set Participant Data

Discussion 0

Correct Answer: D Vote an answer

Question 4

Which definition matches the ACD Evaluation Method Best Available Skills?

A. Matches the interaction to the first available agent who has all of the requested skills B. Looks for the first available agent and ignores any skill requirements C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

Discussion 0

Correct Answer: C Vote an answer

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Question 5

Which speech recognition feature is enabled by default for new Inbound call flows?

A. Incomplete match timeout B. Company Directory speech recognition C. Complete match timeout D. Enable speech recognition for the entire flow

Discussion 0

Correct Answer: B Vote an answer

Question 6

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

A. Token B. Username C. Access ID D. Password E. ARN Number

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 7

Which of the following components can be added to scripts? (Choose all that applies.)

A. Web Page B. Image C. Text D. Visual Basic Control E. Call Flow F. Checkbox

Discussion 0

Correct Answer: A,B,C,F Vote an answer