Genesys Cloud CX Workforce Management Certification GCX-WFM Certified Exam Dumps

GCX-WFM Exam Dumps

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Certification Provider: Genesys
Exam Code / Number: GCX-WFM
Exam Name: Cloud CX Workforce Management Certification
Exam Questions: 100
Last Updated: Jun 22, 2026
Corresponding Certification: Genesys Cloud CX

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Genesys GCX-WFM Exam Syllabus Topics:

SectionObjectives
Scheduling Management- Schedule Operations
  • 1. Shift trading
  • 2. Time-off requests
  • 3. Schedule optimization
  • 4. Work plans
Business Unit Configuration- Business Structure Setup
  • 1. Management units
  • 2. Planning groups
  • 3. Activity codes
  • 4. Business units
Reporting and Performance Optimization- Analytics and Reporting
  • 1. Performance metrics
  • 2. Workforce analytics
  • 3. Operational reporting
  • 4. Optimization strategies
Workforce Management Fundamentals- WFM Concepts
  • 1. Forecasting fundamentals
  • 2. Real-time adherence
  • 3. Scheduling concepts
  • 4. Intraday management
Adherence and Intraday Monitoring- Monitoring Activities
  • 1. Real-time adherence
  • 2. Intraday tracking
  • 3. Exception management
  • 4. Historical adherence
Forecasting and Planning- Forecast Operations
  • 1. Service goal templates
  • 2. Forecast generation
  • 3. Capacity planning
  • 4. Historical data analysis


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