Genesys Cloud CX Workforce Management Certification GCX-WFM Certified Exam Dumps

GCX-WFM Exam Dumps

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Certification Provider:	Genesys
Exam Code / Number:	GCX-WFM
Exam Name:	Cloud CX Workforce Management Certification
Exam Questions:	100
Last Updated:	Jun 22, 2026
Corresponding Certification:	Genesys Cloud CX

Go To GCX-WFM Questions

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Genesys GCX-WFM Exam Syllabus Topics:

Section	Objectives
Scheduling Management	- Schedule Operations 1. Shift trading 2. Time-off requests 3. Schedule optimization 4. Work plans
Business Unit Configuration	- Business Structure Setup 1. Management units 2. Planning groups 3. Activity codes 4. Business units
Reporting and Performance Optimization	- Analytics and Reporting 1. Performance metrics 2. Workforce analytics 3. Operational reporting 4. Optimization strategies
Workforce Management Fundamentals	- WFM Concepts 1. Forecasting fundamentals 2. Real-time adherence 3. Scheduling concepts 4. Intraday management
Adherence and Intraday Monitoring	- Monitoring Activities 1. Real-time adherence 2. Intraday tracking 3. Exception management 4. Historical adherence
Forecasting and Planning	- Forecast Operations 1. Service goal templates 2. Forecast generation 3. Capacity planning 4. Historical data analysis