Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) - GE0-806 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which of the following is required to connect the WFM Server to the WFM Database?

A. Database Access Point B. WFM Data Aggregator C. Stat Server D. DB Server

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 2

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

A. Review memory utilization by operating system B. Review Tomcat configuration, -Xmx parameter C. Review Tomcat configuration, -Xms parameter D. Install additional memory for Tomcat host

Discussion 0

Correct Answer: D Vote an answer

Question 3

Which of the following forecasts are staffing forecasts?
Choose 2 answers

A. Calculated Forecast B. Service Level Forecast C. Required Forecast D. Manually Interaction Volume Forecast E. Average Handling Time Forecast

Discussion 0

Correct Answer: A,B Vote an answer

Question 4

Which of the following Web servers are supported for WFM database?
Choose 2 answers

A. Apache Tomcat B. JBOSS AS C. MS Internet Information Server D. IBM web sphere

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 5

Which statements are correct? Choose 2 answers

A. An Agent can trade a "Shift" for a "Vacation". B. An Agent can trade a "Shift" for a "Day Off'. C. There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time. D. AnAgent can put a vacation request on a Waiting list.

Discussion 0

Correct Answer: A,C Vote an answer

Question 6

Where would you configure Time-Off Types in WFM 8.1?

A. WFM Configuration Utility B. WFM Web for Supervisors C. WFM Web for Agents D. WFM Daemon

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 7

What does "in Review" signify when performing Agent trading?

A. The proposal is being reviewed by the proposing Agent before it is sent to the second Agent. B. Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor. C. The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding. D. This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.

Discussion 0

Correct Answer: A Vote an answer

Question 8

For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?

A. 1year B. 1week C. 1 month

Discussion 0

Correct Answer: A Vote an answer

Question 9

An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.

A. Adherent B. Exception C. Severely non-adherent D. Non-adherent

Discussion 0

Correct Answer: B Vote an answer