QQ0-200 Exam Dumps
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| Certification Provider: | HDI |
|---|---|
| Exam Code / Number: | QQ0-200 |
| Exam Name: | HDI qualified help desk senior analyst(hdsa) |
| Exam Questions: | 114 |
| Last Updated: | Aug 25, 2026 |
| Corresponding Certification: | HDI World wide Certification |
(247 Up Votes)HDI QQ0-200 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Desk Operations | 20% | - Operational Procedures - Incident Management - Request Fulfillment |
| Topic 2: Business Continuity & Quality | 15% | - Business Continuity Planning - Quality Assurance & Improvement |
| Topic 3: Problem & Change Management | 20% | - Root Cause Resolution - Change Control Processes - Problem Identification & Analysis |
| Topic 4: Metrics & Reporting | 15% | - Data Analysis & Reporting - Performance Indicators |
| Topic 5: Knowledge Management | 15% | - Information Sharing & Access - Knowledge Capture & Maintenance |
| Topic 6: Service Level Management | 15% | - Service Level Reporting - SLA Definition & Monitoring |