HP Implementing HP Service Manager Software HP0-M22 Certified Exam Dumps

HP0-M22 Exam Dumps

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Certification Provider: HP
Exam Code / Number: HP0-M22
Exam Name: Implementing HP Service Manager Software
Exam Questions: 150
Last Updated: Sep 11, 2026
Corresponding Certification: HP Certification I

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshooting and Optimization10%- Error diagnosis
- Performance tuning
Topic 2: Configuration and Customization25%- Data management
  • 1. Global variables and lists
    • 2. Custom fields and dictionaries
      • 3. Database schema
        - Process configuration
        • 1. Workflow design
          • 2. Form layout
            Topic 3: Administration, Maintenance and Reporting24%- System administration
            • 1. Backup and recovery
              • 2. User and role management
                - Reporting and integration
                • 1. Decision Center
                  • 2. Crystal Reports
                    Topic 4: HP Service Manager Processes and Modules8%- ITIL-aligned processes
                    • 1. Release management
                      • 2. Change management
                        • 3. Incident management
                          • 4. Problem management
                            • 5. Service level management
                              - Tailoring and engine components
                              • 1. Approval engine
                                • 2. Notification engine
                                  • 3. Security configuration
                                    Topic 5: Architecture, Installation and Deployment25%- System architecture
                                    • 1. Network topology
                                      • 2. Port and firewall requirements
                                        - Installation and upgrade
                                        • 1. Server installation
                                          • 2. Client deployment
                                            • 3. Database setup
                                              Topic 6: Fundamental HP Service Manager Technologies and Methodologies8%- Client types and features
                                              • 1. Web client
                                                • 2. Windows client
                                                  - Server components and functions
                                                  • 1. RDBMS server
                                                    • 2. Application server
                                                      • 3. Web server
                                                        - Integration methods
                                                        • 1. Connect-It
                                                          • 2. LDAP
                                                            • 3. Web Services


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