HP Implementing HP Service Manager Software HP0-M22 Certified Exam Dumps

HP0-M22 Exam Dumps

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Certification Provider: HP
Exam Code / Number: HP0-M22
Exam Name: Implementing HP Service Manager Software
Exam Questions: 150
Last Updated: Jul 10, 2026
Corresponding Certification: HP Certification I

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Fundamental HP Service Manager Technologies and Methodologies8%- Client types and features
  • 1. Web client
    • 2. Windows client
      - Server components and functions
      • 1. RDBMS server
        • 2. Application server
          • 3. Web server
            - Integration methods
            • 1. Connect-It
              • 2. LDAP
                • 3. Web Services
                  Topic 2: HP Service Manager Processes and Modules8%- ITIL-aligned processes
                  • 1. Release management
                    • 2. Change management
                      • 3. Incident management
                        • 4. Problem management
                          • 5. Service level management
                            - Tailoring and engine components
                            • 1. Approval engine
                              • 2. Notification engine
                                • 3. Security configuration
                                  Topic 3: Administration, Maintenance and Reporting24%- System administration
                                  • 1. Backup and recovery
                                    • 2. User and role management
                                      - Reporting and integration
                                      • 1. Decision Center
                                        • 2. Crystal Reports
                                          Topic 4: Architecture, Installation and Deployment25%- System architecture
                                          • 1. Network topology
                                            • 2. Port and firewall requirements
                                              - Installation and upgrade
                                              • 1. Server installation
                                                • 2. Client deployment
                                                  • 3. Database setup
                                                    Topic 5: Troubleshooting and Optimization10%- Error diagnosis
                                                    - Performance tuning
                                                    Topic 6: Configuration and Customization25%- Data management
                                                    • 1. Global variables and lists
                                                      • 2. Custom fields and dictionaries
                                                        • 3. Database schema
                                                          - Process configuration
                                                          • 1. Workflow design
                                                            • 2. Form layout


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