HP LaserJet Solutions - HP2-B25 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which statement is true about an error condition of 80.X that is displayed in the control panel?

A. This is an I/O error. Check for a loose I/O cable. B. This is a main motor failure indicating that the motor or DC power supply may need to be replaced. C. This is a fuser error. Power the printer off and reseat the fuser to see if this corrects the problem. D. This is a general error indicating that preventative maintenance is required to maintain proper printer functionality.

Discussion 0

Correct Answer: A Vote an answer

Question 2

A jam message can locate a jam: and often identify the cause of the jam. Which paper path component activates the jam message?

A. rollers B. sensors C. flags D. trays

Discussion 0

Correct Answer: C Vote an answer

Question 3

Certpaper.com has purchased a new LJ 9000 printer. They contact you to complain that the toner supplied with the printer is a counterfeit toner. They know this because there is no toner sealing tape to pull out from the toner cartridge. What would be your appropriate response?

A. Smart Cartridge technology is used in the HP LaserJet 9000 series print cartridge, and it does not have a sealing tape. B. The customer is right - the toner is counterfeit toner. C. The customer might have a used toner cartridge. D. The sealing tape may have been missed during manufacturing.

Discussion 0

Correct Answer: A Vote an answer

Question 4

Certpaper.com has just purchased a new Color LaserJet 4600 printer. He finds that he needs to print in the duplex mode. The printer is a base model. What should the customer do to be able to print in duplex mode?

A. more memory needs to be added to Color LaserJet 4600 to upgrade it to Color LaserJet 4600D B. Color LaserJet 4600 duplexer is available as an accessory and the customer can install it to print in duplex mode C. firmware needs to be upgraded to make the Color LaserJet 4600 to Color LaserJet 4600D D. Color LaserJet 4600 is not upgradeable to the Color LaserJet 4600D model

Discussion 0

Correct Answer: D Vote an answer

Question 5

You have tested and verified that a problem with a printer has been resolved. What should you do prior to leaving the customer location?

A. Update the repair history in the configuration log. B. Reiterate the steps taken to resolve the problem with the customer. C. Make sure the call is closed with HP dispatch. D. No further action is necessary.

Discussion 0

Correct Answer: B Vote an answer

Question 6

What is one possible cause of consistently smeared print output?

A. paper moisture content too low B. paper finish too rough or basis weight too light C. paper moisture content too high D. paper finish too smooth or basis weight too heavy

Discussion 0

Correct Answer: D Vote an answer

Question 7

What is one purpose of the DC Controller?

A. rasterizes the incoming print job B. provides power to the control panel C. supplies power directly to the charge roller D. routes electrical signals in the printer

Discussion 0

Correct Answer: C Vote an answer

Question 8

What color gamut is used in the color printing process?

A. SWOP B. Intensity C. RGB D. CMYK

Discussion 0

Correct Answer: D Vote an answer

Question 9

You are troubleshooting a non-functional printer and have identified and analyzed all symptoms associated with the particular problem. What should you do next?

A. Identify a possible solution. B. Determine and prioritize possible causes. C. Develop an action plan for problem resolution. D. Narrow the symptoms to one critical area.

Discussion 0

Correct Answer: B Vote an answer

Question 10

Certpaper.com has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?

A. perform a half test to check the issue B. perform stop test C. perform sensor test D. perform disable cartridge check

Discussion 0

Correct Answer: D Vote an answer