HP Selling HP PPS ServiceOne Services - HP2-H33 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

What is an example of the value that HP PPS Services offer to your customers?

A. Customers can save up to 44% of the cost of an out-of-warranty repair. B. A customer's IT staff can be trained by HP to quickly repair printer faults. C. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service. D. Customers have security for lost laptops and desktops due to a mobile workforce.

Discussion 0

Correct Answer: A Vote an answer

Question 2

Which statement is true?

A. HP earned several recognitions for quality of support experience and excellence in operations. B. No manufacturer can support HP devices better than HP. C. HP provides the exact same service experience in more than 80 countries worldwide. D. More than 60% of customers rated the service provided by HP as excellent.

Discussion 0

Correct Answer: A Vote an answer

Question 3

A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.
Which offer best meets this customer's needs?

A. HP Standard Contractual Services B. HP Accidental Damage Protection C. HP Custom Contractual Services D. HP Care Pack Services

Discussion 0

Correct Answer: C Vote an answer

Question 4

How should you counter the following objection?
"I can repair my devices myself."

A. HP Services give you predictability and greater control of TCO. B. HP standard warranty offers limited support for a short time period. C. HP Services ensure that your equipment stays up and running. D. HP Services allow you to choose from various options that best suit your needs.

Discussion 0

Correct Answer: C Vote an answer

Question 5

Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A. Confidential data exposure due to equipment theft B. Reducing the percentage of devices lost in transit C. Business downtime due to equipment failure D. Ensuring a recovery time of 134 minutes E. Downtime during international business travel F. Saving up to 44% of the time to configure devices

Discussion 0

Correct Answer: A,B,C Vote an answer

Question 6

Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and Ricoh?

A. Wider geographic coverage B. Market recognition C. Extended business hours D. Wider page array

Discussion 0

Correct Answer: A Vote an answer