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HP HP2-I81 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Managed Collaboration Services Overview- Portfolio and value proposition
  • 1. HP collaboration services positioning
    • 2. Customer business outcomes
      Topic 2: Solution Positioning and Selling Strategy- Sales approach
      • 1. Value-based selling techniques
        • 2. Consultative selling model
          - Solution mapping
          • 1. Matching services to customer pain points
            • 2. Competitive differentiation
              Topic 3: Pricing, Packaging and Commercial Models- Subscription models
              • 1. Managed service contracts
                • 2. As-a-service offerings
                  - Value justification
                  • 1. Cost optimization messaging
                    • 2. ROI calculation concepts
                      Topic 4: Deployment and Customer Success- Implementation lifecycle
                      • 1. Adoption and optimization
                        • 2. Onboarding process
                          - Customer success management
                          • 1. Service level management
                            • 2. Renewal and expansion strategies
                              Topic 5: Customer Needs and Use Cases- Industry scenarios
                              • 1. Enterprise collaboration modernization
                                • 2. Managed meeting room solutions
                                  - Workplace transformation drivers
                                  • 1. Employee experience improvement
                                    • 2. Hybrid work requirements
                                      Topic 6: HP Managed Services Portfolio Details- Operational support services
                                      • 1. Lifecycle management
                                        • 2. Monitoring and support
                                          - Service components
                                          • 1. Device and endpoint management
                                            • 2. Collaboration platform integration

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