HP3-R05 Exam Dumps
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| Certification Provider: | HP |
|---|---|
| Exam Code / Number: | HP3-R05 |
| Exam Name: | Phases of the Service Sales Process |
| Exam Questions: | 100 |
| Corresponding Certification: | HP Certification III |
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HP HP3-R05 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Handling Objections & Negotiation | 15% | - Build trust and confidence - Address price, timing, and scope concerns - Negotiate terms and conditions |
| Topic 2: Solution Presentation & Value Proposition | 20% | - Demonstrate service benefits - Present service solutions - Communicate ROI and business value |
| Topic 3: Prospecting & Qualification | 20% | - BANT qualification criteria - Identify potential customers - Pre-approach preparation |
| Topic 4: Service Lifecycle & Customer Retention | 8% | - Renewal and upsell opportunities - Service delivery handoff |
| Topic 5: Closing & Follow-Up | 12% | - Post-sale follow-up and account management - Recognize closing signals - Secure commitment and agreement |
| Topic 6: Needs Discovery & Assessment | 25% | - Active listening and questioning techniques - Map needs to HP service offerings - Identify business and technical needs |