HP Selling HP Personal Systems Services - Delta for EMEA and APJ only HP5-B13D Certified Exam Dumps

HP5-B13D Exam Dumps

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Certification Provider: HP
Exam Code / Number: HP5-B13D
Exam Name: Selling HP Personal Systems Services - Delta for EMEA and APJ only
Exam Questions: 0
Corresponding Certification: HP Certification

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HP HP5-B13D Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Personal Systems Services Portfolio- Service offerings for HP Personal Systems
  • 1. Support and warranty services
    • 2. Managed services for PCs
      • 3. Device lifecycle services
        Topic 2: Regional considerations (EMEA & APJ)- Market-specific service delivery models
        • 1. Channel partner enablement
          • 2. Regional compliance and support structures
            Topic 3: Selling HP Services Value Proposition- Customer business outcomes
            • 1. Productivity and uptime benefits
              • 2. Cost optimization models
                - Competitive positioning
                • 1. Differentiation in managed services
                  • 2. HP vs third-party service providers
                    Topic 4: Sales process and customer engagement- Solution positioning
                    • 1. Lifecycle selling approach
                      • 2. Bundling hardware and services
                        - Customer needs assessment
                        • 1. Workforce requirements analysis
                          • 2. Service attachment opportunities


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