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| Certification Provider: | IBM |
|---|---|
| Exam Code / Number: | 000-018 |
| Exam Name: | IBM Tivoli Service Request Manager V7.1 Implementation |
| Exam Questions: | 170 |
| Last Updated: | Jun 25, 2026 |
| Corresponding Certification: | IBM certifications I |
(234 Up Votes)IBM 000-018 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 30% | - Configuring best practices content and sample data - Installation planning and requirements - Post-installation verification - Installing SRM V7.1 |
| Service Request Manager Architecture and Concepts | 25% | - Architecture overview and components - Tivoli Process Automation Engine fundamentals - ITIL-based service desk and request processes |
| Integration and Administration | 20% | - Managing languages and search support - Maintenance, backup and migration - Integration with other Tivoli products |
| Application Configuration and Customization | 25% | - Security and access control setup - Service catalog definition - Workflow and process configuration - Notifications and escalations |