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| Certification Provider: | IBM |
|---|---|
| Exam Code / Number: | 000-028 |
| Exam Name: | Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009 |
| Exam Questions: | 164 |
| Last Updated: | Oct 11, 2026 |
| Corresponding Certification: | IBM certifications I |
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(277 Up Votes)IBM 000-028 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Blueprint | - IBM service management model - Maturity model for infrastructure management |
| IBM Tivoli Availability and Performance Management Overview | - IBM Tivoli service management architecture - Integration with ITIL processes |
| Capacity and Performance Management | - Workload and resource optimization - Performance monitoring metrics - Capacity planning and forecasting |
| IBM Tivoli Product Portfolio | - IBM Tivoli Enterprise Console and integrations - IBM Tivoli Monitoring components (TEMS, TEPS, agents) |
| Availability Management | - Monitoring and event management - Service availability concepts - Fault detection and recovery |