000-029 Exam Dumps
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| Certification Provider: | IBM |
|---|---|
| Exam Code / Number: | 000-029 |
| Exam Name: | Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V2 |
| Exam Questions: | 121 |
| Last Updated: | Jun 26, 2026 |
| Corresponding Certification: | IBM certifications I |
This exam has been stopped to register, new exam code replace: 000-591
IBM 000-029 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Define IT Asset and Service Management Products | 20% | - Key features of Tivoli Process Automation Engine - Overview of IBM Tivoli service management portfolio - Key features of Tivoli Service Request Manager |
| Establish the Customer's Baseline | 20% | - Assess current IT service management environment - Identify gaps and opportunities - Understand customer business objectives and requirements |
| Define Key IT Asset and Service Management Capabilities | 20% | - Service desk and incident management - Change and configuration management - Workflow automation and process orchestration |
| Create, Justify, and Deliver Solution Design/Recommendation | 20% | - Present and validate recommended solution - Map solution components to customer requirements - Develop business case and ROI analysis |
| Evaluate the Customer's People and Processes | 20% | - Assess organizational roles and responsibilities - Determine process improvement needs - Review existing ITIL or service management processes |