000-030 Exam Dumps
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| Certification Provider: | IBM |
|---|---|
| Exam Code / Number: | 000-030 |
| Exam Name: | IBM Tivoli Service Request Manager V7.2 Implementation |
| Exam Questions: | 202 |
| Last Updated: | Jul 13, 2026 |
| Corresponding Certification: | Tivoli Software |
(256 Up Votes)IBM 000-030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management Overview | - ITSM concepts and Service Request lifecycle - IBM Tivoli Service Request Manager architecture |
| Topic 2: Security and Administration | - User roles and access control - System administration and troubleshooting |
| Topic 3: System Installation and Configuration | - Installation prerequisites and environment setup - Core configuration components |
| Topic 4: Integration and Data Management | - Integration with Tivoli products and external systems - Data synchronization and reporting |
| Topic 5: Workflow and Process Design | - Request workflow customization - Automation scripts and process automation |