IBM SmartCloud Control Desk V7.5 Service Request Management Implementation 000-656 Certified Exam Dumps

000-656 Exam Dumps

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Certification Provider:	IBM
Exam Code / Number:	000-656
Exam Name:	IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Exam Questions:	120
Last Updated:	Jun 19, 2026
Corresponding Certification:	IBM Certified Deployment Professional

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IBM 000-656 Exam Syllabus Topics:

Section	Objectives
Service Request Management Architecture	- Overview of SmartCloud Control Desk V7.5 Service Request Management 1. Architecture and components of service request management 2. Service desk and catalog structure
Integration and Extensions	- Integration within Control Desk 1. Integration with catalog and work order 2. Integration with workflow and response plans
IT Service Management Processes	- Service and incident processes 1. Service request management basics 2. Incident, problem, and knowledge management basics
Configuration and Implementation	- Service Request Configuration 1. Service request and fulfillment configuration 2. Integration settings and workflows