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IBM 000-962 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Support Tools and Resources- IBM Tools Familiarity
  • 1. IBM PartnerWorld and marketing resources
  • 2. IBM sales enablement and sizing tools
Topic 2: Solution Design and Architecture- Sales Solution Concepts
  • 1. Designing tape storage solutions for customer needs
  • 2. Customer solution demonstrations and justification
Topic 3: High-End Tape Product Knowledge- IBM Tape Portfolio
  • 1. Enterprise tape systems overview (e.g., TS7700, TS4500)
  • 2. Tape technologies and formats (e.g., LTO, LTFS)
Topic 4: Positioning and Competitive Landscape- Competitive Differentiation
  • 1. IBM tape solutions vs competitors
  • 2. Value propositions for enterprise tape solutions
Topic 5: Solution Sales Fundamentals- Sales Skills and Techniques
  • 1. Consultative sales approaches
  • 2. Customer requirement analysis

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