000-G01 Exam Dumps
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| Certification Provider: | IBM |
|---|---|
| Exam Code / Number: | 000-G01 |
| Exam Name: | IBM EMEA Maintenance and Technical Support Mastery Test v1 |
| Exam Questions: | 140 |
| Last Updated: | Jul 09, 2026 |
| Corresponding Certification: | Sales Mastery |
(348 Up Votes)IBM 000-G01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Problem Resolution & Maintenance Delivery | 25% | - Diagnosis and troubleshooting methodologies - Upgrade, migration and end-of-support guidance - Parts replacement and logistics |
| IBM Maintenance Offerings & Portfolio | 25% | - Types of IBM maintenance contracts - Warranty vs extended maintenance - Maintenance coverage scope |
| EMEA Specific Policies & Procedures | 25% | - Regional support terms and conditions - Service level agreements (SLAs) in EMEA - Local compliance and regulations |
| Technical Support Structure & Channels | 25% | - Remote vs on-site support processes - IBM support hierarchy and escalation paths - Support portal and case management tools |