IBM Social Software and Unified Communications Sales Mastery Test v1 000-M196 Certified Exam Dumps

000-M196 Exam Dumps

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Certification Provider:	IBM
Exam Code / Number:	000-M196
Exam Name:	Social Software and Unified Communications Sales Mastery Test v1
Exam Questions:	47
Last Updated:	Oct 11, 2026
Corresponding Certification:	IBM certifications II

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IBM 000-M196 Exam Syllabus Topics:

Section	Objectives
Topic 1: IBM Collaboration Platforms	- IBM Connections and enterprise social networking 1. Integration with enterprise workflows 2. Communities, files, and activity streams
Topic 2: IBM Unified Communications Solutions	- Core UC offerings 1. IBM Sametime capabilities and use cases 2. Messaging, presence, and conferencing integration
Topic 3: IBM Social Software Portfolio Overview	- IBM collaboration strategy and positioning 1. Social business concepts and enterprise collaboration value 2. IBM Social Software ecosystem overview
Topic 4: Competitive Landscape	- Market comparison and differentiation 1. IBM differentiators in enterprise social software 2. IBM vs Microsoft collaboration tools positioning
Topic 5: Sales Positioning and Value Proposition	- Customer use cases and solution mapping 1. Productivity and employee engagement scenarios 2. ROI and business value articulation