IBM SVP Primary Support Provider Mastery Test v1 - 00M-670 FREE EXAM DUMPS QUESTIONS & ANSWERS]

IBM SVP Primary Support Provider Mastery Test v1 - 00M-670 FREE EXAM DUMPS QUESTIONS & ANSWERS

Question 1

Are Primary Support Providers expected to know how to submit content?

A. No B. Yes, in all instances C. Yes, but only for certain products D. Yes, but only for certain customers

Discussion 0

Correct Answer: B Vote an answer

Question 2

How should a Primary Support Provider respond to an aggressive customer who is waiting for a product fix?

A. Hang up B. Tell them IBM Customer Support has let you down C. Tell them IBM Customer Support will probably provide a fix soon D. Stay calm and reset their expectations

Discussion 0

Correct Answer: D Vote an answer

Question 3

How can Primary Support Providers contribute to the IBM Knowledge base?

A. By completing and submitting the Submit Knowledge form on the IBM developerWorks Wiki B. Primary Support Providers are not able to contribute to the IBM Knowledge base C. By sending an email with their knowledge contribution to IBM Customer Support D. By calling their local IBM office and leaving a recorded message

Discussion 0

Correct Answer: A Vote an answer

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