A2010-656 Exam Dumps
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| Certification Provider: | IBM |
|---|---|
| Exam Code / Number: | A2010-656 |
| Exam Name: | Assess: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation |
| Exam Questions: | 120 |
| Last Updated: | Jun 25, 2026 |
| Corresponding Certification: | IBM Certified Deployment Professional |
(234 Up Votes)IBM A2010-656 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 30% | - Application customization options - Service request definition and attributes - Service catalog setup and configuration - Workflow design and automation |
| Topic 2: Architecture and Core Concepts | 20% | - SmartCloud Control Desk V7.5 architecture - Service Request Management framework - Database and integration components |
| Topic 3: Service Request Management Processes | 25% | - Escalation and notification rules - Request creation and submission - Approval and fulfillment processes - Status management and closure |
| Topic 4: Integration and Administration | 10% | - Integration with other IBM Tivoli products - Security and access control - System maintenance and performance tuning |
| Topic 5: Service Level Management | 15% | - SLA monitoring and reporting - Breach handling and escalation - SLA definition and configuration |