IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 - C2010-659 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which IBM SmartCloud Control Desk edition would include applications and capabilities to manage the data centers of multiple customers?

A. IBM SmartCloud Control Desk B. Entry Edition C. Everyplace D. Service Provider offering

Discussion 0

Correct Answer: D Vote an answer

Question 2

What are three sections of the Self Service Center? (Choose three.)

A. My Solutions B. My News C. My Assets D. My Requests E. My Service Desk F. My Configuration Items

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 3

Which three main capabilities are combined into IBM SmartCloud Control Desk?

A. Asset Management, Network Management, Event Management B. Asset Management, Change Management, Service Request Management C. Change Management, Contract Management, Performance Management D. Service Request Management, Discovery Management, Problem Management

Discussion 0

Correct Answer: B Vote an answer

Question 4

During the workflow design process in IBM SmartCloud Control Desk, which application stores information about individuals such as users, laborers, asset owners, and supervisors who receive workflow notifications?

A. Users B. Supervisors C. Delegates D. People

Discussion 0

Correct Answer: D Vote an answer

Question 5

What are two inputs of the Asset Management process? (Choose two.)

A. Asset Reconciliation Data B. Supporting Contracts C. Definitive Spares D. Asset Reports E. Items

Discussion 0

Correct Answer: B,E Vote an answer

Question 6

What are three valid outcomes of the IT Asset Management process? (Choose three.)

A. Controlling the changes to the asset B. Providing assets in an accurate and timely manner to supply, movement, or other requests C. Eliminating exposure to risks relating to IT assets D. Governing assets to drive the right trade-offs in investments and usage of assets E. Providing accurate and timely information about technology assets and their configuration F. Managing IT assets in compliance with legal, industry, and corporate standards and requirements

Discussion 0

Correct Answer: B,D,F Vote an answer

Question 7

What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)

A. Number of services published including Service Level Agreements/Targets B. Percent of users who use the service catalog C. Number of accesses per month D. Number of calls to the service desk E. Percent of users who are aware of the service catalog

Discussion 0

Correct Answer: B,C Vote an answer

Question 8

The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)

A. Order offerings B. Configure the system C. Submit service requests D. Promote configuration items E. Create solutions

Discussion 0

Correct Answer: A,C Vote an answer

Question 9

What is a responsibility of the Service Catalog Designer?

A. To provide Service Level Agreement details for catalog entries B. To determine which catalog views should be added or deleted C. To define which services are available to which users D. To keep the entries aligned with the services in the IT Portfolio

Discussion 0

Correct Answer: D Vote an answer