C9020-971 Exam Dumps
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| Certification Provider: | IBM |
|---|---|
| Exam Code / Number: | C9020-971 |
| Exam Name: | IBM Enterprise Storage Technical Support |
| Exam Questions: | 55 |
| Last Updated: | Jun 20, 2026 |
| Corresponding Certification: | Certified Specialist |
(234 Up Votes)IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Diagnostic Tools and Utilities - Performance Issues - Connectivity and Path Failures |
| Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Snapshot and FlashCopy - Archive and Retention |
| IBM Storage Product Overview | 20% | - FlashSystem Family - DS8000 Series - XIV Storage System - Storwize / SAN Volume Controller - IBM Spectrum Storage Suite |
| Installation and Configuration | 25% | - Software Setup and Initialization - Network Connectivity and SAN Configuration - System Planning and Requirements - Hardware Installation |
| Maintenance and Support | 15% | - Firmware and Software Upgrades - Support Portal and Resources - Replacement Procedures |