IBM Cloud and Smarter Infrastructure IBM Business Partner SaaS Support Mastery v1 P9560-718 Certified Exam Dumps

P9560-718 Exam Dumps

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Certification Provider: IBM
Exam Code / Number: P9560-718
Exam Name: Cloud and Smarter Infrastructure IBM Business Partner SaaS Support Mastery v1
Exam Questions: 0
Corresponding Certification: IBM Certification

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IBM P9560-718 Exam Syllabus Topics:

SectionObjectives
Cloud and Smarter Infrastructure SaaS Support- SaaS Environment Support
  • 1. Issue Resolution Workflow
  • 2. Case Management
  • 3. Incident Handling
- Partner Enablement
  • 1. Customer Communication
  • 2. Service Quality Management
  • 3. Support Commitments
Service Request Management- Service Request Tool Usage
  • 1. Searching Service Requests
  • 2. Creating Service Requests
  • 3. Updating and Tracking Requests
- Severity and Priority Management
  • 1. Response Expectations
  • 2. Severity Definitions
IBM SaaS Support Model- Support Processes
  • 1. Problem Determination
  • 2. Support Lifecycle
  • 3. Escalation Procedures
- Roles and Responsibilities
  • 1. Business Partner Responsibilities
  • 2. IBM Support Responsibilities
  • 3. Customer Responsibilities
IBM Support Resources- Knowledge Resources
  • 1. Support Best Practices
  • 2. Technical Documentation
  • 3. Known Problems and Fixes
- IBM Support Portal
  • 1. IBM ID Management
  • 2. Access and Registration


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