IBM Cloud and Smarter Infrastructure IBM Business Partner SaaS Support Mastery v1 P9560-718 Certified Exam Dumps

P9560-718 Exam Dumps

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Certification Provider:	IBM
Exam Code / Number:	P9560-718
Exam Name:	Cloud and Smarter Infrastructure IBM Business Partner SaaS Support Mastery v1
Exam Questions:	0
Corresponding Certification:	IBM Certification

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IBM P9560-718 Exam Syllabus Topics:

Section	Objectives
Cloud and Smarter Infrastructure SaaS Support	- SaaS Environment Support 1. Issue Resolution Workflow 2. Case Management 3. Incident Handling - Partner Enablement 1. Customer Communication 2. Service Quality Management 3. Support Commitments
Service Request Management	- Service Request Tool Usage 1. Searching Service Requests 2. Creating Service Requests 3. Updating and Tracking Requests - Severity and Priority Management 1. Response Expectations 2. Severity Definitions
IBM SaaS Support Model	- Support Processes 1. Problem Determination 2. Support Lifecycle 3. Escalation Procedures - Roles and Responsibilities 1. Business Partner Responsibilities 2. IBM Support Responsibilities 3. Customer Responsibilities
IBM Support Resources	- Knowledge Resources 1. Support Best Practices 2. Technical Documentation 3. Known Problems and Fixes - IBM Support Portal 1. IBM ID Management 2. Access and Registration