BH0-006 Exam Dumps
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| Certification Provider: | ISEB |
|---|---|
| Exam Code / Number: | BH0-006 |
| Exam Name: | ITIL V3 Foundation Certificate in IT Service Management |
| Exam Questions: | 418 |
| Last Updated: | Jun 18, 2026 |
| Corresponding Certification: | ISEB Certification |
(359 Up Votes)ISEB BH0-006 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Continual Service Improvement | 5% | - Seven-step improvement process - Purpose, goals and objectives |
| Topic 2: Service Design | 15% | - Purpose, goals and objectives - Service level management, availability, capacity - Information security and supplier management |
| Topic 3: Service Strategy | 15% | - Key principles and processes - Purpose, goals and objectives - Service portfolio management |
| Topic 4: Service Management as a Practice | 15% | - Concepts of service and service management - Functions, processes, roles and activities - Business value of IT service management |
| Topic 5: Service Operation | 15% | - Service desk, technical and application management - Purpose, goals and objectives - Incident, problem and request fulfillment |
| Topic 6: ITIL Service Lifecycle | 20% | - Interactions and interfaces between stages - Overview of five lifecycle stages |
| Topic 7: Service Transition | 15% | - Change, release and deployment management - Purpose, goals and objectives - Knowledge management |