ISEB ITIL V3 Foundation Certificate in IT Service Management BH0-006 Certified Exam Dumps

BH0-006 Exam Dumps

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Certification Provider:	ISEB
Exam Code / Number:	BH0-006
Exam Name:	ITIL V3 Foundation Certificate in IT Service Management
Exam Questions:	418
Last Updated:	Aug 20, 2026
Corresponding Certification:	ISEB Certification

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ISEB BH0-006 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Lifecycle	- Continual Service Improvement (CSI) 1. 7-step improvement process 2. CSI metrics and reporting - Service Transition 1. Release and deployment management 2. Change management - Service Design 1. Service catalog and service level management 2. Design coordination - Service Operation 1. Request fulfillment and access management 2. Incident and problem management - Service Strategy 1. Strategy management for IT services 2. Value creation and service assets
Topic 2: Service Management as a Practice	- Best practice frameworks overview - Concepts of service and value
Topic 3: Processes, Functions and Roles	- Service desk and technical functions - ITIL processes overview