ISEB The Foundation Examination - ITIL® - ISEB-ITILF FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

What is a RACI model used for?

A. Defining roles and responsibilities B. Monitoring services C. Recording configuration items D. Performance analysis

Discussion 0

Correct Answer: A Vote an answer

Question 2

Which of these statements about resources and capabilities is CORRECT?

A. Neither capabilities nor resources are types of service asset B. Resources and capabilities are both types of service asset C. Capabilities are types of service asset and resources are not D. Resources are types of service asset and capabilities are not

Discussion 0

Correct Answer: B Vote an answer

Question 3

What are the categories of event described in the UIL service operation book?

A. Scheduled, unscheduled, emergency B. Informational, warning, exception C. Informational, scheduled, normal D. Warning, reactive, proactive

Discussion 0

Correct Answer: B Vote an answer

Question 4

Which process is responsible for ensuring that appropriate testing takes place?

A. Service asset and configuration management B. Knowledge management C. Service level management D. Release and deployment management

Discussion 0

Correct Answer: D Vote an answer

Question 5

Which one of the following is the BEST definition of an event?

A. Any change of state that has significance for the management of a configuration item (CI) or IT service B. Reducing or eliminating the cause of an incident or problem C. The unknown cause of one or more incidents that have an impact on an IT service D. An unplanned interruption to an IT service or a reduction in the quality of an IT service

Discussion 0

Correct Answer: A Vote an answer

Question 6

Which of the following is NOT an objective of service transition?

A. To ensure that a service can be operated, managed and supported B. To plan and manage the capacity and resource requirements to manage a release C. To provide quality knowledge and information about services and service assets D. To provide training and certification in project management

Discussion 0

Correct Answer: D Vote an answer

Question 7

From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A. Administrator B. Customer C. User D. Supplier

Discussion 0

Correct Answer: B Vote an answer

Question 8

Which of the following activities are performed by a service desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A. All of the above B. 1, 2 and 3 only C. 3 and 4 only D. 2 and 4 only

Discussion 0

Correct Answer: B Vote an answer

Question 9

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A. Continual service improvement (CSI) approach B. The Deming Cycle C. RACI model D. Incident model

Discussion 0

Correct Answer: C Vote an answer