ISEB ITIL Foundation Certificate in IT Service Management - ISEB-ITILV3F FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which of the following is the CORRECT description of the Seven R's of Change
Management?

A. A set of questions that should be asked to help understand the impact of Changes B. A seven step process for releasing Changes into production C. A set of questions that should be asked when reviewing the success of a recent Change D. A definition of the roles and responsibilities required for Change Management

Discussion 0

Correct Answer: A Vote an answer

Question 2

Which of the following BEST describes a Service Request?

A. Anything that the customer wants and is prepared to pay for B. Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting C. Any request or demand that is entered by a user via a Self-Help web-based interface D. A request from a User for information or advice, or for a Standard Change

Discussion 0

Correct Answer: D Vote an answer

Question 3

Which of the following provides resources to resolve operational and support issues during
Release and Deployment?

A. Service Test Manager B. Early Life Support C. Release Packaging and Build Manager D. Evaluation

Discussion 0

Correct Answer: B Vote an answer

Question 4

Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A. Service Asset and Configuration Management B. Service Level Management C. Incident Management D. Change Management

Discussion 0

Correct Answer: A Vote an answer

Question 5

Which of the following is NOT a responsibility of the Service Design Manager?

A. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organisation B. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced C. Measuring the effectiveness and efficiency of Service Design and the supporting processes D. Design and maintain all necessary Service Transition packages

Discussion 0

Correct Answer: D Vote an answer

Question 6

Which of the following do Service Metrics measure?

A. Processes and functions B. The end to end service C. Maturity and cost D. Infrastructure availability

Discussion 0

Correct Answer: B Vote an answer

Question 7

Which process is responsible for sourcing and delivering components of requested standard services?

A. Service Desk B. Service Portfolio Management C. Request Fulfilment D. IT Finance

Discussion 0

Correct Answer: C Vote an answer

Question 8

Which of the following areas would technology help to support during the Service Operation phase of the Lifecycle?
1. Identifying configuration of user desktop PCs when Incidents are logged
2. Control of user desk-top PCs
3. Create and use diagnostic scripts
4. Dashboard type technology

A. All of the above B. 1, 2 and 3 only C. 2, 3 and 4 only D. 1, 3 and 4 only

Discussion 0

Correct Answer: A Vote an answer

Question 9

Which of the following would you expect to find documented in an Incident Model?
1. The Service Level Agreement pertaining to the incident
2. Chronological order of steps to resolve the incident

A. Both of the above B. Neither of the above C. 2 only D. 1 only

Discussion 0

Correct Answer: C Vote an answer